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Student Complaint / Grievance Procedure

Student Complaint / Grievance Procedure : Home

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The Student Complaint/Grievance Procedure is designed to provide a prompt and equitable means for resolving student complaints. Follow these instructions, depending on the type of complaint you have:

SEXUAL HARASSMENT

It is the policy of the Los Angeles Community College District to provide an educational, employment, and business environment free from unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct or communications constituting sexual harassment. Go to our Title IX page for further information and complaint forms.

UNLAWFUL DISCRIMINATION

If your complaint involves unlawful discrimination, you may contact the Los Angeles Community College District Office for Diversity, Equity, and Inclusion at (213) 891-2315 770 Wilshire Blvd., 2nd Floor Los Angeles, CA 90017 http://www.laccd.edu/Departments/DistrictResources/OfficeOfDiversity/Pages/Discrimination.aspx or complete the complaint form and send to the above address.

ACCREDITATION 

If your complaint is associated with the College’s compliance with academic program quality and accreditation standards, contact the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process.  ACCJC is the agency that accredits the academic programs of the California Community Colleges.

GENERAL COMPLAINTS

A general student complaint may be filed by a student who feels an action of a College staff member, office, or group violates an existing College rule, policy, or procedure or other local, state, or federal law. For general complaints, please follow the steps below. 

GENERAL COMPLAINTS STEP I – INFORMAL RESOLUTION

Students that have a complaint should be encouraged to seek an informal remedy, as described in the steps below. The student is expected to complete the following steps before making a formal complaint. 

  1. Meet with the person with whom the student has a complaint (whenever possible). If there is no resolution, proceed to step 2.
  2. Meet with that person's immediate supervisor. If there is no resolution, proceed to step 3.
  3. Meet with the appropriate college Administrator/Dean (see Chart One below). If there is no resolution, proceed to step 4.
  4. Meet with the area Vice President (see Chart Two below). If there still no resolution, proceed to General Complaints Step II Formal Resolution (below).

Chart one

College Administrator/Dean

Area of Responsibility

Phone number & Email

Dean Madelline Hernandez

Dual Enrollment courses, Sunland Tujunga Campus, Chicano Studies, Social Sciences

818-364-7618

hernandmk@lamission.edu

Dean Carlos Gonzalez

Admissions & Records, Outreach and Recruitment, Student Success Center, ASO, Career Center, TRiO, METAS, Dream Center, Wellness Center

818-364-7778

gonzalcr@lamission.edu

Dean Ludi Villegas-Vidal

EOP&S/Student Services, General Counseling, International Students, EOPS, CARE, CAFYES, L.A. Promise, Student Discipline

818-364-7643

villegl@lamission.edu

Dean Marla Uliana

CalWORKS, PS/MAPP/FKCE/YESS-LA, Kinesiology/Health, Child and Family Studies, Culinary Arts, Business and Law, Instructional Counseling, Arts, Media & Performance

818-364-7729

ulianamr@lamission.edu

Dean Sarah Master

Institutional research

818-364-7788

mastersl@lamission.edu

Assistant Dean Fabiola Mora

Math/Computer Science/Engineering/Academic Prep, Life Sciences, Physical Sciences

818-364-7644

morafp@lamission.edu

Acting Dean Kelly William Enos

CASAS/ESL Assessment, Adult Education/Noncredit, English/Journalism/Communication Studies, ESL Credit/Noncredit/Linguistics/Sociology Foreign Languages, Library, Learning Resource Center.

818-364-7758

enoskw@lamission.edu

Chart Two

College Vice President

Area of Responsibility

Phone Number & Email

Nicole Albo-Lopez

Academic Affairs

818-364-7635
albolonm@lamission.edu

Reagan Romali

Administrative Services

818-364-7772
romalir@lamission.edu

Larry Resendez

Student Services

818-364-7733
resendcl@lamission.edu

GENERAL COMPLAINTS STEP II – FORMAL RESOLUTION

Students unable to resolve their complaint through the informal process outlined above, may file a formal complaint by completing and sending the following form:

E-55 Form for Final Grade Disputes only

For all other disputes/complaints, complete one of the two following forms:

Online Student Complaint/Grievance Form

Downloadable/Printable Student Complaint/Grievance Form

 

Contact Us

Academic Affairs Office:
(818) 364-7635

Student Services Office:
(818) 364-7766

Facility/Other Dept.:
(818) 364-7820

President's Office:
(818) 364-7795