Education Student Complaints, Procedures, Policies and Resolution
Angeles Mission College Student Grievance Procedures
a Student Grievance Procedure that you are encouraged to
utilize. Please utilize the following steps prior to submitting a
a. Meet with professor to discuss concern
b Meet with Department Chair
If you have a complaint with an office on campus, please contact the
supervisor in the specific department.
If you need contact information for your instructor, the department
chair, or the supervisor of an office or department, please click on
the following link. There is a drop down menu near the top left
side of the page where you can sort by last name, first name, or
Once you have exhausted all steps that are listed above (1a and 1b) and
have not been successful in resolving your complaint, you may submit
your complaint online using the following form. Also watch the following
video on how to submit a complaint.
For further information contact the Office of Student Services - phone
- 818-364-7766 or the VP of Student Services Joe Ramirez - email - RamireJS@lamission.edu
disability-related complaints, refer to the Academic Accommodations
Policy in this handbook for detailed information on how to file a
complaint. The student may contact the DSP&S Coordinator,
Vice President of Student Affairs, or the College Compliance Officer
for assistance in filing the complaint or to obtain a complaint
Los Angeles Mission College College
Angeles Mission College is regionally accredited by the Western
Association of States and Colleges (WASC). For our recent Self
Evaluation Report - see http://lamission.edu/2013accreditation/
Commission has authorized Los Angeles Mission College to offer
Associate Degrees and Certificates.
Policies and Procedure
Commission (WASC) receives complaints about substantive matters that
are related to the quality of the institution or its academic programs.
All such complaints are judged against the Commission's standards
in Characteristics of Excellence.
must be written, signed, and addressed to the President of the
the Commission investigates these complaints only when the complainant
has exhausted all of the institution's appeal procedures.
more information, see the Commission's
policy statement and the
Commission (WASC) will address concerns that are clearly related to an
accreditation action taken by the Commission. However, the
Commission is not a judicial or quasi-judicial body, and therefore
cannot settle disputes between individuals and institutions, whether
these involve students, faculty, administration, or members of other
groups. Examples of these would be a student's complaint about a grade
received from a faculty member or a faculty member's complaint about
his or her hiring or continued employment.
Complaint resolution contacts by state
On October 29, 2010, the U.S. Department of Education (US ED) released
new “program integrity” regulations. One of the
regulations focused on the need for institutions offering distance or
correspondence education to acquire authorization from any state in
which it "operates.” This authorization is required to
maintain eligibility for students of that state to receive federal
financial aid. Institutions have until July 1, 2014, to have obtained
the appropriate approvals. Meanwhile, institutions are required to
demonstrate a 'good faith' effort to comply in each state in which it
serves students. While the regulation has been 'vacated' by court
order, we believe it will be reinstated.
State regulations predate the federal regulation and remain in effect.
States with regulations expect that institutions already be in
compliance with their regulations before serving any students in their
state.In compliance with Federal Department of Education
this link for
information about filing consumer complaints in the states in which
LAMC students might reside and take its distance education courses or
programs. For state contact information - click here.
is an update on the State
Authorization Requirements as of 12-09-13. WCET has compiled a
summary of what states and institutions need to do to meet the new
federal regulations. WCET
summary of requirements
you need additional assistance in locating state complaint procedures,
please contact the DE Coordinator, David Jordan at firstname.lastname@example.org or
Logging into your Course Management System
Sometimes students have problems in logging
into their courses. Please contact the Help Desk at
Mission at email@example.com
or look at the online Help Desk materials, tutorials and videos
David Jordan - DE Coordinator
email - firstname.lastname@example.org