lamission.edu/de/student-complaints
In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
Los
Angeles Mission College College Accreditation
Los
Angeles Mission College is regionally accredited by the Western
Association
of States and Colleges (WASC). For our
recent Self Evaluation
Report - see http://lamission.edu/2013accreditation/
The
Commission has authorized Los Angeles Mission College to
offer Associate
Degrees and Certificates.
Complaint
Policies and Procedure
The
Commission (WASC) receives complaints about substantive
matters that are
related to the quality of the institution or its academic
programs. All such
complaints are judged against the Commission's standards
in Characteristics
of Excellence.
Complaints
must be written, signed, and addressed to the President of
the Commission. However,
the Commission investigates these complaints only when the
complainant has
exhausted all of the institution's appeal procedures.
For
more information, see the Commission's
policy
statement and the
complaint
form
The Commission (WASC) will address concerns that are clearly related to an accreditation action taken by the Commission. However, the Commission is not a judicial or quasi-judicial body, and therefore cannot settle disputes between individuals and institutions, whether these involve students, faculty, administration, or members of other groups. Examples of these would be a student's complaint about a grade received from a faculty member or a faculty member's complaint about his or her hiring or continued employment.
Complaint resolution contacts by
state
In
compliance with Federal Department of Education
regulations, click
this link for
information about filing consumer complaints in the states
in which LAMC
students might reside and take its distance education
courses or programs. For
state contact information - click
here.
If
you need additional assistance in locating state complaint
procedures, please
contact the DE Coordinator, David Jordan at jordandc@lamission.edu
or (cell) 818-415-2015
Los Angeles Mission College Student Grievance Procedures
LAMC has
a Student Grievance Procedure that you are
encouraged to utilize.
For complaints regarding instruction, the student should first meet with the instructor. The student should next meet with the departmental chairperson, and if the problem is not resolved at the departmental level, the area dean. To file a grievance the student should contact the College Ombudsman and file a written Statement of Grievance within 30 instructional days of the incident. - check the Student Handbook, and the College Catalog for further details on this procedure. For further information contact the Office of Student Services - phone - 818-364-7766 or the VP of Student Services Joe Ramirez - email - RamireJS@lamission.edu
For disability-related complaints, refer to the Academic Accommodations Policy in this handbook for detailed information on how to file a complaint. The student may contact the DSP&S Coordinator, Vice President of Student Affairs, or the College Compliance Officer for assistance in filing the complaint or to obtain a complaint form.
Problems Logging into your Course Management System
Sometimes students have problems in logging into their courses. Please contact the Help Desk at Mission at missiononline@gmail.com or look at the online Help Desk materials, tutorials and videos at http://lamission.edu/online
WCET
has compiled a summary of what states and institutions need to
do to meet the
new federal regulations.
updated: 3/11/13 @ 9:59 pm
by
David Jordan - DE Coordinator
email - jordandc@lamission.edu