LACCD Annual Enrollment 2008 (nov 1 - nov 30,2007)
| Logging In Employee Self-Service (ESS) Portal - Instructions |
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| Annual Enrollment 2008 FAQs |
1. I have a newborn and I do not have a SSN for him/her for open enrollment?
- When adding a new dependent i.e. a newborn - you may not have received the SSN number at the time of enrollment. If this is the case, the pseudo SSN you should use must be 99999XXXX (the X= the last four digits of your SSN) format.
2. When I attempt to assign my depen¬dent to a health plan I get the “error SSN number is a duplicate.” How do I correct it?
- Return to the initial dependent screen (STEP 2) and confirm you have followed the proper format for entering a depen¬dent without a SSN. If it is not correct - correct it by creating a pseudo SSN us¬ing the 99999XXXX (last four digits of your SSN) format and save it. Proceed to the next step until you return to the health plan screen.
3. I have entered the correct SSN for my dependent and when I attempt to as¬sign my dependent to a health plan I get the “error SSN number is a duplicate.” How do I correct it?
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If you have entered what you believe is the correct SSN and you get the above error “that it is a duplicate” - contact the Benefits Hotline at (800) 842-6635. This means that someone else has used the exact same SSN for themselves or a dependent. This needs to researched and corrected by the benefits department. (Note: Dual coverage of a dependent is not permitted. Therefore, married employees must choose which employee will cover their dependents on the District’s health plans.)
4. I’m recently married and my spouse is from out of the country and I do not have a SSN for enrollment for him/her. What do I do?
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When adding a new dependent i.e. an out of country spouse - you may not have the SSN number available at the time of enrollment. If this is the case the temporary pseudo SSN you use must be 99999XXXX (the X= the last four digits of your SSN) format.
5. How do I change or correct my beneficiary information?
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Add any new beneficiary with the correct information and select him/her on the life insurance plans. Change their “share value.” Deselect the old beneficiary and change their share value to 0 (zero).
6. I have made a mistake in my beneficiary assignment - i.e. wrong name etc. How should I fix or delete it?
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In order to correct this mistake you cannot delete the beneficiary if it has already been added. To correct this you need to change the percentage of the beneficiary to blank and save it and add a new beneficiary with the corrected information and save it with the proper percentage. Saving a beneficiary without a percentage is the same as deleting it.
7. How do I know when I have completed my annual enrollment?
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When you click SUBMIT ANNUAL ENROLLMENT your enrollment will process. Do not forget to print your 2008 plan year confirmation statement before clicking on FINISH.
8. I completed my enrollment and saved it, but when I go to print my confirmation statement the Adobe Reader does not display with my confirmation statement. What do I do?
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If this happens, we recommend that you move to another PC where you can print the statement. The Online Enrollment application is not tied to any particular printer or PC. Some PC’s are connected differently than others.
| Useful Links |
Questions about your benefit? Click here www.laccd.edu/health or call 800-842-6635 from 8:30AM - 5:00PM
For general informaiton, please call Ronn Gluck at x3309 or Alice Yee at x7866
Problems of accessing to ESS portal or password reset, please submit your request at http://support.lamission.edu/