Why does ITV list the classes four times on my schedule?
The class is listed 4 times because we teach at 4 different campuses. You are only required to attend one class meeting; attend at the campus most convenient for you. For more
information on campus location, room numbers and schedule, see the link “Class Schedule”
How does the system know which college I'll be attending?
The class is listed 4 times because we teach at 4 different campuses. You are only required to attend one class meeting; attend at the campus most convenient for you. For more information on campus location, room numbers and schedule, see the link “Class Schedule”
I hear ITV classes are easy. Is this true?
No. ITV classes are fast-paced hybrid classes. We condense 16 weeks of instruction into 8weeks. The week before the semester starts, you should look at the online syllabus and schedule your studies accordingly.
Does every class work the same?
Every class follows the schedule of Saturday/Sunday meetings from 9 am – 12 noon or 1:30 pm – 4:30 pm. Each course has a standard amount of written work that needs to be submitted along with student participation. Midterm and final exams are required for each course.
My instructor didn’t allow me to have a cheat sheet for the tests. Aren’t they supposed to?
No. This is not a requirement for the course. A cheat sheet or a sheet of notes is something that some instructors may allow but it isn’t a required standard for any course.
How do I drop classes?
You can manage your classes via the Student Information System. Instructional Television is listed as a college in the drop down menu.
What do I do if I forget my password?
Go to the Reset Password page at Etudes, type your email address in the box and click on the "Send Password" button. Click Here for the Password Reset page.
There's something wrong with my essay. Some of the punctuation marks are altered by the Web site.
If you want to retain the formatting of your essays, you should submit them as attachments. Pasting them into the editor may alter some characters, depending on the versions of software students are using. This is rare, but it happens with Mac user's versions of software.
I can't log in to my class
♦If you enrolled after the the official term start date, you can expect a delay of 2-3 business days in accessing the class website.
♦Make sure you followed the guidelines found here for logging in to your class. If you still can't log in, contact technical support and include the following in your voicemail or email:
•Student ID Number
Note: If you missed the midterm, you are denied access to the web site until you schedule a make-up date. Please call us at (818) 833-3594 to schedule an exam date.
What types of files can I upload as attachments in the discussion forums?
This is a list of allowable file types in the Discussions & Private Messages forum. Your files must include the proper suffix in order to upload as an attachment.
Image/Photo: .bmp, .jpg/.jpeg, .gif, .png, .psd, .tiff, .swf
Media: .midi, .mov,.wav, .mp3
Document: .doc, .pdf, .xls, .ppt, .pps, .htm/.html
Utilities: .gz, .tar, .zip, .sit/.sitx
The following file types are NOT allowed: .exe, .bat, .pif, .bin.
What is the maximum file size for uploads?
I can't take my quiz
Only your instructor can re-open a quiz for you. Please email your instructor as soon as possible explaining your situation. It is usually easier to reach your instructor by email than by telephone.
My teacher says that she has sent some announcements to us using email, but I didn't get them. Why not?
There are two issues here:
1. The email account you use might not be the same one that ETUDES is sending to. You can check this following these steps:
a. Click on the Update Details button at the bottom of the page. Now email will be sent to the updated email address.
b. After you log into your ETUDES account, you'll be in My Workspace. Click on the Account link in the left navigation menu.
c. Click on the Modify Details button at the bottom of the window.
d. On the Account Details page that appears, put your correct email address into the correct box. (Notice that you can also change your name and password here, too. But remember that this only affects your ETUDES account. You'll need to contact Admissions & Records to make changes school-wide.
2. It could be that you're receiving the emails, but your email program is automatically sorting the messages into your bulk/junk folder. This is particularly true if you're using Hotmail or Yahoo as your email account. You can try adding your ETUDES class email address to your address book so that it will be recognized as not junk, or just get into the habit of looking in your bulk/junk folder for class emails.
I can't log in to the discussion forum
You do not need to log in to the discussion forum. Simply go to the topic that you want to reply to and click the "Reply" link below it. The next web page will contain a text box where you can type your full name.
How do I get to the top level, or home page, of a tool? I seem to get stuck in an open assignment or lesson and can't get out.
That little icon to the left of each tool's title (looks like the Jiffy Lube logo) is a link back to that tool's beginning (table of contents) page.
For example, if you are reading a lesson in the Modules area, you will return to the list of modules when you click on the icon. If you are reading a discussion posting, you will return to the Discussions Main Page when you click on the icon. All the rest of the tools have one of those Jiffy Lube icons and they all work the same way.
(By the way, we are calling it a Jiffy Lube icon because it is a curly arrow that looks like Jiffy Lube's logo. It's not really related to Jiffy Lube at all.)
When I log in to my ETUDES account, there is no way to get to my class(es). All I see is 'My Workspace.' Why can't I see my class listed there?
You have been dropped by Admissions (perhaps due to non-payment) and you are no longer officially enrolled. You must clear your Admissions issues and get re-registered before you'll be able to access the course again. It usually takes 12-24 hours before you will be entered back into the system after you have cleared things up.
Do I have to attend all four campuses?
No. For each class, you only have to attend one weekend meeting at the campus and time most convenient to you.
Where is the campus I want to attend?
Click here for directions and maps to the campuses.