Table of Contents

General Information ………………………………………………………………… …….. p. 3, 4

Introduction

The Information Technology Vision and Purpose

Staff members

Services we provide

Hours of operation

Location

How to contact us

To report problems

What if I can’t get on line?

Workshops

Audio/Video Media Services ………………………………………………………. p. 5

Computer/Printer, Network services ……………………………………………… p. 6

Telephone and Web services ………………………………………………………. p. 7

Research Information ………………………………………………………………….. p. 7

Appendix A – Useful Links ………………………………………………………………….. p. 8

GENERAL INFORMATION

Introduction

The purpose of this guidebook is to improve your access to technology at Mission College

The Information Technology Department Mission and Goals

To enable the use of information technology effectively in support student, faculty and staff

To deliver information technology and services that meet the needs of Mission College, achieve the highest level of customer satisfaction and provide a robust and secure information technology infrastructure.

Staff Members

· Maury Pearl Dean of Research, Planning and Technology

· Hanh Tran Manager, College Information Systems

· Carlos Garcia Computer Network Support Specialist

· Eric Rettke Computer Network Support Specialist

· Derek Law Asst. Computer Network Support Specialist

· Jerry Garcia Asst. Computer Network Support Specialist

· Julie Pepe Asst. Computer Network Support Specialist

· Terry Carter Media Specialist

· Juan Chacon Multimedia Developer

Workshops

IT department will send a broadcast message monthly for schedules, location, topics and presenter of workshops during the terms. Workshop topics included the following:

- Microsoft Office Specialist preparation (cover MS Word 2003 only)

- MS Front page (How to place the information on web site)

- MS PowerPoint (How to create a presentation)

- MS Outlook (How to use college email)

- Using Technology in classroom (Introduction of using flash drive, LCD projector and so on)

- MS Access (How to create a simple database)

- Exploring MS Windows shortcuts.

Archived workshops can be found at: http://www.lamission.edu/it/workshops.html

AUDIO/VIDEO MEDIA SERVICES

Services

Loan of audio-visual equipment for appropriate use by faculty and staff

Loan of educational videos and films to faculty and staff members

Assist faculty/staff with classroom media equipments, campus events,

Duplicate educational video tapes, CD, audiocassette staff and faculty

Maintains audio-visual equipments, repairs, order equipment and

Maintains multimedia library of instructional materials for faculty

Media Equipment Reservations - Frequently Asked Questions

1. How do I make a reservation?

You can make a reservation on line when you are on or off campus http://support.lamission.edu/ (select Audio-visual Equipment Reservation Request link)

The reservation must be made 24 hours in advance. Or stop by the AV office located in the campus center.

2. Who can reserve equipment?

Full time/part time faculty and staff can reserve equipment for instructional use only. Student is not allowed to check out equipment without an instructor present.

3. How do I request to repair the A/V equipments in the classroom?

You can submit an A/V work request on line at this link: http://support.lamission.edu/ (select Audio-Visual/computers/printers/Web work request link).

4. What is the policy regarding pickup? / returning equipment?

Equipment that can be stolen such as computer projection cart is the responsibilities of the instructors who request the equipment. The Equipment should be return to the designated area where the equipment will be stored. An area for storage has not been finalized yet. All other sensitive equipment cameras, boom boxes, cassette, headphones, and media (video VHS, DVD, cassettes) should be return by the instructor in person. An AV TECH will pick up all other equipment such as TV COMBO UNITS, OVERHEAD PROJECTORS, and SLIDE PROJECTOR.

5. I would like to use the A/V equipment in the classroom. How do I get help?

CSB (Collaborative Studies Building) is the only building on campus that provide complete Audio Visual technology in the classrooms, the only room in the CSB that does not have this technology is CSB111. If you are scheduled to teach in CSB111, you can request equipment online to have equipment delivered to your class. In order to use smart technology in the CSB building you first need to go through a formal training session scheduled through the AV Department. You can schedule an appointment by submitting an A/V request on line at this link: http://support.lamission.edu/ (select Audio-Visual/computers/printers/Web work request link) or just drop by. After the training has been done, you will be issued a key to use the equipment for that semester only. Please do not lend the key to persons who have not been formally trained. It is the department heads to provide computers to be used in the collaborative studies building AV will not be responsible for it. The collaborative studies building also have wireless network available for Internet access.

For other classrooms where A/V equipments are not available, please submit an A/V reservation request on line at this link: http://support.lamission.edu/ (select Audio-visual Equipment Reservation Request link).

COMPUTER/PRINTER AND NETWORK SERVICES

The Mission College IT Environment

The Mission IT environment is complex encompassing interconnected Local Area Networks (LAN), and Wide Area Networks (WAN). In order to provide convenient entry for authorized persons, yet maintain security/privacy you will be given a user name and password to gain access to most information technology network application. You may have more than one account/password depending on which services you use. Please keep your passwords safe, yet accessible in case you need to reference them.

Common Types of Accounts

MS Outlook Email

· Who may have a Mission Email account?

Any full-time or part-time faculty or staff member may have a Mission email account.

· Requesting a new email account

To request a new email account, you department chair, managers or directors will submit a IT on line work request. The IT On Line Work Request instruction can be found at http://www.lamission.edu/it/support.html. You will need to supply the following information to request a new email account:

▫ Your full name including middle initials, if any

▫ The Department you work for and

▫ Your employee number within the district

· Why do I need a Mission email account?

Once you have a Mission email account, you are able to access the Mission network to obtain District applications, and to submit an on line A/v, telephone, computer, printer, web work request.

DEC Access Account

§ What is a DEC account?

DEC is a District student database. Faculty and staff are able to access to DEC either by terminal simulation program or Web access. DEC Web access is used for faculty on or off campus. DEC terminal simulation is used on campus only.

§ Requesting a DEC account for faculty

All full time and part time faculty have DEC access via Web based by default from District. Requesting DEC screens is not necessary unless faculty need additional screens to use on campus. To request additional screens, the secretaries of faculty area can email to IT department a DEC authorization form. Dec Access Authorization Form can be downloaded at: http://www.lamission.edu/campus_forms.html

§ Requesting a DEC account for staff

To request a DEC account or additional DEC access screens for staff, department chairs, managers, or directors have to submit to IT the DEC Access Authorizations form.

§ Where can I obtain the DEC Access Authorization form?

It can be downloaded at http://www.lamission.edu/campus_forms.html

TELEPHONE AND WEB SERVICES

Telephone Services

§ Who may have a phone number?

Staff, part time, and full time faculty can have a phone number.

§ Requesting a phone number

To request a phone number, department chair persons, managers, or directors must submit an on line work request at http://support.lamission.edu/.

Web Services

§ What is a Web account?

Web account is also called FTP account. It allows faculty to display the information of their web pages for their classes.

§ Who may have a Web account?

If you would like your department information or class information to be displayed on the college web sites to students, then you can request a Web account.

§ Requesting a Web account:

To request a Web account, use the on line IT work request to submit your request.

§ Why do I need the FTP program? How and where do I get it?

FTP program is a program protocol which allows the user to upload their web pages to the College Web server. With District Security recommendations, to access to the Web server from on for off campus, users must use a secure FTP program. The secure FTP program and documentation can be downloaded at http://www.lamission.edu/it/web.html. You may want to attend the training workshops offered by IT department on how to use FTP secure to get familiar of uploading the web pages.

RESEARCH DATA AND INFORMATION

There is much information about the college’s enrollment, student characteristics, and instructional staffing available at the LAMC Institutional Research web page. The site has recently been redesigned and now contains a number of dynamic online reports through which you can obtain both current and historical information about the student population, class schedule, and instructional staffing. The link to this page is: http://www.lamission.edu/research/index.html. Questions about this site can be directed to Maury Pearl at ext. 7788.