The Student Complaint/Grievance Procedure is designed to provide a prompt and equitable means for resolving student complaints. Follow these instructions, depending on the type of complaint you have:
GENERAL COMPLAINTS
A general student complaint may be filed by a student who feels an action of a College staff member, office, or group violates an existing College rule, policy, or procedure or other local, state, or federal law. For general complaints, please follow the steps below.
GENERAL COMPLAINTS STEP I – INFORMAL RESOLUTION
Students that have a complaint should be encouraged to seek an informal remedy, as described in the steps below. The student is expected to complete the following steps before making a formal complaint.
- Meet with the person with whom the student has a complaint (whenever possible). If there is no resolution, proceed to step 2.
- Meet with that person's immediate supervisor. If there is no resolution, proceed to step 3.
- Meet with the appropriate college Administrator/Dean (see Chart One below). If there is no resolution, proceed to step 4.
- Meet with the area Vice President (see Chart Two below). If there still no resolution, proceed to General Complaints Step II Formal Resolution (below).
Contact Information
Student Services:
Dean Carlos Gonzalez – @email
Athletics; CalWORKs; Financial Aid; Outreach and Recruitment; Welcome Center; Dream Resource Center; Career Education Pathway (Title V HSI); GANAS (Title V HSI)
Dean Austin Kemie – @email
Admissions & Records; ASO; Basic Needs; Black Scholars; Career Center; College Culture and Re-entry Hub (CCRH); College Promise; Transfer Center; Ombudsperson
Dean Ludi Villegas-Vidal – @email
General Counseling; International Students; Veteran Resource Center; EOPS; DSPS; CARE; CAFYES; TRIO; Puente; Foster Kinship Care Edu.; Student Discipline
Academic Affairs:
Dean Sarah Master – @email
Institutional Research
Dean Fabiola Mora – @email
CASAS/ESL Assessment; Adult Education/Noncredit; English/Journalism; ESL Noncredit; Library; Learning Resource Center
Dean Farisa Morales – moralef@lamission.edu
Math/Computer Science/Engineering; Life Sciences; Physical Sciences; Health & Human Performance; METAS; MESA
Dean Marla Uliana– @email
Career & Workforce Education; Arts; Media & Performance; Business & Law; Child & Family Studies; Child Development Center; Instructional Counseling
Dean Tara Ward-Thompson – @email
Dual Enrollment; Chicano Studies; Social Sciences; English/Journalism/Communication Studies; ESL Credit/Linguistics/Sociology/Foreign Languages
Administration:
Larry Resendez – @email
Vice President of Student Services
Laura Cantù – cantulb@lamission.edu
Vice President of Academic Affairs
Vacant
Vice President of Administrative Services
GENERAL COMPLAINTS STEP II – FORMAL RESOLUTION
Students unable to resolve their complaint through the informal process outlined above, may file a formal complaint by completing and sending the following form:
E-55 Form for Final Grade Disputes only
Ombudsperson webpage for grade disputes
For all other disputes/complaints, complete one of the two following forms:
Related Links
Contact Us
Academic Affairs Office: (818) 364-7635
Student Services Office: (818) 364-7766
Facility/Other Dept: (818) 364-7820
President's Office: (818) 364-7795