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Mission Online : Canvas Issue FAQs

Canvas Issue FAQs


Need campus assistance? 

Please contact the Student Success Center for personal assistance.
Click below to visit them by Zoom, email, or voicecall.


How do I login to my course on Canvas?

You have two ways to login to Canvas. All courses are accessed through the Student Information System (SIS). You can also click on the "Login to Canvas" button located in the Help Desk section. 

To login to Canvas -- 

Method 1: 
  • Visit the SIS Portal
  • Use your SIS username and password to log in. If you are a first-time user of SIS, follow the login instructions.
Method 2:
  • Click on the "Canvas" navigation button to the right

I cannot login to Canvas. I get an error!

This can happen for a couple of reasons. 

  1. You are not registered. Double-check your registration and/or check with your counselor to verify your enrollment. 

  2. You have not completed setting up your account. This often happens to dual-enrollmen students. Please contact your counselor or visit the Student Success Center. 


I recently registered -- when will I have access to Canvas?

It can take up to 48 hours.

You will not have access to Canvas on the same day you register for a course. It can take 1-2 business days after registration for you to be added to your Canvas course, if the semester has started. Otherwise, your Canvas access will begin on the first day of class.  


Classes have started and I still cannot see my Canvas course on the Dashboard. What should I do?

Please try these troubleshooting steps if you are certain you are properly enrolled in the course:

  1. Check your full course list by clicking on the "Courses" button on the leftiside navigation menu, then click the link for "All Courses."
  2. Be sure there is a star next to each course you want added to your dashboard. Contact your instructor to make sure the course is published. 

How can I reset my password? 

Your password is the same password you used to register for your courses using the SIS Portal.

To change your password, please visit the LACCD password reset page. Or, for in-person assistance, please visit the Student Success Center located on the bottom floor of the Campus Center or call (818) 364-7770. 


Help Desk

 Login to Canvas

24/7 Canvas Help
(844) 303-5593

Zoom Support

TurnItIn Help
Customer Support

SIS Password Reset
(818) 364-7700

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